Refund policy

Returns Policy

You can start a return anytime via your customer account. 

Log in here: https://account.bayourecords.com.au

Returns are accepted up to 30 days after your purchase.

If you simply changed your mind... 

Customers are responsible for postage. Item must be as new - still sealed. Any items returned that have been opened will be ineligible for a return in this circumstance.

If your item is faulty...

Return postage will be free. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

During the return process, you will have the option to choose from either a refund, a replacement (for faulty items), or store credit.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if approved. If you choose a refund, you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you still haven't seen your refund, please contact us at bayourecords@outlook.com.