FAQs

Frequently Asked Questions:

How can I guarantee I get my order before Christmas?

Cut off date to order products that are in stock with us is Friday 13th December 2024.

Please note, products in stock with our supplier cannot be guaranteed to arrive before Christmas 2024. We will make every endeavour to get them to you, including upgrading you to Express Post if necessary, but no guarantees can be made. 

How long will my order take to arrive?

Please pay close attention to the indicator on the product page before you purchase. This will clearly state whether a product is in stock at our store and available to ship immediately, or in stock with the supplier and will be ready to ship once its reached us (usually within 4 weeks). The reason we do it this way is because we pride ourselves on offering hard to find titles that often don't have much stock available. For those titles, we order stock in in advance. To reduce overheads and therefore the cost to you, titles with plenty of stock available we leave at the supplier until needed. 

If I order an item that is in stock with the supplier, is it guaranteed I'll get it?

In the vast majority of cases, yes. But there are rare circumstances where we'll order something from the supplier and find out it's no longer available. In those situations you will of course be provided with a full refund immediately. 

What if my item arrives broken or damaged?

Please take photos of the item immediately and send them to bayourecords@outlook.com with a description of what you believe has happened. Once this has been verified, you will be offered either a store credit with which to order a replacement, or a full refund - whichever you prefer.